Customer Accounts Manager
$30,160–$31,720 year
On-siteCarrollton, Texas, United States
Job Summary
Lead the customer accounts department by driving collections, lease renewals, and sales through direct customer counseling, home visits, and phone outreach. Manage the entire accounts staff to achieve daily, weekly, and monthly goals while maintaining updated customer information and accurate payment appointment documentation. Review and close lease agreements by confirming identification and obtaining signatures, and assist the General Manager with operational functions including account recommendations and vehicle maintenance. Clean and certify returned merchandise, load and secure product in the company vehicle, and safely operate the vehicle. Work varying hours from 8 am to 9 pm to support store operations and uphold the brand.
Required Qualifications
- United States at least 19 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
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