Customer Accounts Advisor (CAA)
$26,520–$28,080 year
On-siteHinesville, Georgia, United States
Job Summary
Manage customer accounts by maintaining updated information in the store system and documenting payment appointments. Conduct home visits and phone calls to contact customers regarding lease agreement renewals, explaining benefits and driving collections. Assist the Customer Account Manager in meeting daily, weekly, and monthly revenue goals while supporting merchandise returns, guest deliveries, and quality assurance certification. Operate company vehicles safely to load, secure, and protect products, completing daily vehicle maintenance and route sheets. Perform any reasonable duties requested by management, including sales team assistance, while adhering to all brand and safety standards.
Required Qualifications
- United States at least 21 years old
- valid state Driver's License
- compliance with the Company's Driver Qualification Policy
- satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help
- ability to lift up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience
- High School diploma or equivalent
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store
- multitasking effectively
- Proper telephone etiquette
- Proficient computer skills
Desired Qualifications
- demonstrate empathy
- listen attentively
- explain things simply and easily
- successfully navigate difficult conversations
- Strong multi-tasking skills
- organizational skills
- negotiation skills
- persuasion skills
- connect and relate well to people
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