Customer Accounts Advisor
$35,360–$37,440 year
On-siteTroy, New York, United States
Job Summary
Drive payment collections and lease agreement renewals by contacting customers via phone and conducting home visits to explain benefits and ensure satisfaction. Maintain updated customer information in the store system, document payment appointments, and assist with merchandise returns, guest deliveries, and quality assurance certification. Support the Sales Team and Customer Account Manager in meeting daily, weekly, and monthly revenue goals while operating company vehicles for product loading and secure transport. Perform weekly vehicle maintenance and route sheet documentation, and handle any reasonable duties requested by management.
Required Qualifications
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
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