Customer Accounts Advisor
$25,480–$27,040 year
On-siteOpelousas, Louisiana, United States
Job Summary
Manage customer accounts by maintaining updated information in the store system, documenting payment appointments, and conducting home visits or phone calls to drive lease renewal payments. Build relationships with customers to explain lease benefits and ensure satisfaction while assisting the Customer Account Manager in meeting daily, weekly, and monthly revenue goals. Support store operations by handling merchandise returns, guest deliveries, and quality assurance certification, plus operating the company vehicle safely for product loading and route maintenance. Work varying hours from 8 am to 9 pm with a valid driver's license and a clean driving record.
Required Qualifications
- United States at least 21 years old
- valid state Driver's License
- compliance with the Company's Driver Qualification Policy
- satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help
- ability to lift up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience
- High School diploma or equivalent
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store
- multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand
- protect company assets
- Maintain a professional appearance
- Proficient computer skills
Desired Qualifications
- demonstrate empathy
- listen attentively
- explain things simply and easily
- successfully navigate difficult conversations
- Strong multi-tasking skills
- organizational skills
- negotiation skills
- persuasion skills
- connect and relate well to people
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