Customer Accounts Advisor

Customer Accounts Advisor at Aaron’s focusing on coaching customers to achieve timely payment collections and lease renewals, via in-home visits and face-to-face interactions, while building relationships to move customers toward ownership. Responsibilities include maintaining customer account information in the store system, contacting customers who have not renewed leases, selling benefits of timely renewals, supporting revenue and renewal goals, assisting with merchandise returns and guest deliveries, and handling vehicle-related duties. Key skills include strong communication, empathy, active listening, negotiation, multitasking, organization, and professionalism to uphold the Aaron’s brand and ensure customer satisfaction.