Customer Accounts Advisor
$25,480–$27,040 year
On-sitePhenix City, Alabama, United States
Job Summary
Manage customer accounts by maintaining updated information in the store system, documenting payment appointments, and conducting home visits or phone calls to drive lease renewal payments and collections. Build relationships with customers to explain lease benefits and assist the Customer Account Manager in meeting daily, weekly, and monthly revenue goals. Support operations by handling merchandise returns, guest deliveries, and cleaning and certifying items in the Quality Assurance Center. Operate the company vehicle safely to load, secure, and protect product while completing daily maintenance and route sheets. Perform any reasonable duties requested by management.
Required Qualifications
- United States at least 21 years old
- valid state Driver's License
- compliance with the Company's Driver Qualification Policy
- satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help
- ability to lift up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience
- High School diploma or equivalent
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store
- multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand
- protect company assets
- Maintain a professional appearance
- Proficient computer skills
Desired Qualifications
- demonstrate empathy
- listen attentively
- explain things simply and easily
- successfully navigate difficult conversations
- Strong multi-tasking skills
- organizational skills
- negotiation skills
- persuasion skills
- connect and relate well to people
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