Customer Accounts Advisor
$25,480–$27,040 year
On-siteSherman, Texas, United States
Job Summary
Conduct direct contact with customers via phone and home visits to drive lease agreement renewals and payment collections. Maintain updated customer information in the store system, document payment appointments, and sell benefits of timely renewals. Assist the Customer Account Manager in meeting daily, weekly, and monthly revenue and renewal goals. Support merchandise returns, guest deliveries, and quality assurance certification. Operate the company vehicle safely, load and secure product, and complete daily vehicle maintenance and route sheets. Work varying hours from 8 am to 9 pm, lifting up to 50 lbs independently and 300 lbs with assistance.
Required Qualifications
- United States at least 19 years old
- valid state Driver's License
- compliance with the Company's Driver Qualification Policy
- satisfactory MVR (driving record)
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help
- ability to lift up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience
- High School diploma or equivalent
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store
- multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand
- protect company assets
- Maintain a professional appearance
- Proficient computer skills
Desired Qualifications
- demonstrate empathy
- listen attentively
- explain things simply and easily
- successfully navigate difficult conversations
- Strong multi-tasking skills
- organizational skills
- negotiation skills
- persuasion skills
- connect and relate well to people
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