Customer Account Specialist- Westminster, CO
$45,760–$58,240 year
On-siteWestminster, Colorado, United States
Job Summary
Manage strategic national accounts by processing and tracking customer orders, resolving issues, and communicating directly via phone and email. Serve as the primary internal contact for core customers, handling complaints, urgent orders, and acting as a liaison between Sales, Shipping, and Inventory teams. Execute orders through multiple channels including portals, EDI, and fax while maintaining accuracy in pricing and terms. Identify cost reduction opportunities, mentor other specialists, and drive solutions using independent judgment to ensure service delivery and customer satisfaction. Work onsite Monday through Friday from 8am to 5pm.
Required Qualifications
- 1+ year Customer Service experience in a high email environment
- Distribution or Manufacturing experience
- Strong PC and computer software experience including Microsoft Office Suite, ERP, and CRM
- Excellent communication skills (verbal and written)
- Exceptional listening, collaboration, and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Knowledge and compliance with all pertinent processes, policies, and standards, both departmental and company-wide, IE: AS/ISO, TCP, Export Control
Desired Qualifications
- Associates or Bachelor's Degree
- Customer Service experience in a high email environment
- Distribution or Manufacturing experience
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