Customer Account Specialist
Remote · United States or India
Job Summary
Customer Account Specialist responsible for timely case management and inquiry resolution within Salesforce, monitoring and maintaining Salesforce Accounts, files, and cases; delivering proactive, clear, empathetic communication; collaborating with Sales to grow revenue; driving account retention through strong relationships with key decision-makers; seeking customer feedback for product improvements; proposing opportunities for upselling and cross-selling; partnering with leadership on product enhancements and supporting other duties as assigned. The role emphasizes customer satisfaction, SLA adherence, and cross-functional collaboration to support business objectives and retention efforts.
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