Customer Account Specialist
On-siteGreenville, South Carolina, United States
Job Summary
Manage customer orders, changes, and cancellations received via phone, fax, or electronic communication while determining pricing, delivery terms, and handling non-conformances. Research vendors for non-stock products, negotiate directly with suppliers, and coordinate order placement to ensure timely delivery against project timelines. Provide product and technical support, track open orders through system reports, and act as the primary contact between customers and internal departments. Identify upsell opportunities and suggest alternatives when requested products are unavailable. Collaborate with operations, finance, and materials management to maintain inventory levels and accurate billing. Attend vendor training and support regional quality initiatives while adhering to all safety policies.
Required Qualifications
- High school diploma
- Ability to organize, prioritize and complete tasks at own initiative with minimal supervision
- Basic computer skills
- High degree of knowledge of electrical distribution operations and/or similar product knowledge
- Two or more years of experience in operations, counter sales or in the electrical distribution industry
Desired Qualifications
- Bachelor's degree or a pattern of continuing education
- Additional experience
- Pattern of pursuing a degree
- Effective written and verbal communication skills
- Thorough knowledge of the business system
- Attending internal and external training on industry products and systems offered by our vendors
- Supporting the quality initiatives set forth by the region
- Following all safety policies and procedures and completing the provided training
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