Customer Account Specialist
$348,000–$396,000 year
HybridSolbiate Olona, Lombardy, Italy
Job Summary
Manage customer orders throughout the entire lifecycle and serve as the primary contact for inquiries regarding orders, deliveries, and status. Build and maintain strong relationships through proactive communication while coordinating with internal stakeholders to ensure timely and accurate fulfillment. Support issue resolution, maintain customer data, and provide updates on deliveries, forecasts, and supply matters. Contribute to continuous improvement initiatives and onboarding activities. Fluent German and English required; experience in customer operations or supply chain is an advantage. Located in Solbiate, Italy, this 12-month fixed-term role offers a primarily office-based position with one remote day per week.
Required Qualifications
- Fluent German and English, both written and spoken
- Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field
- Customer-focused mindset with a proactive approach to problem solving
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Primarily office-based with one remote working day per week (Friday)
Desired Qualifications
- Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline
- Strong communication and relationship-building skills
- SAP or ERP experience
- Proficiency in Microsoft Office, particularly Excel
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