Customer Account Specialist
On-site · Ashland City, Tennessee, United States
Job Summary
Responsible for the collection of delinquent balances and outstanding non-payment collection from external customers. Uses multiple communication methods (telephone, email, mail and Zoom) to ensure payments while maintaining strong customer relations. Generates aging reports, analyzes accounts within an assigned portfolio, serves as the first point of contact for account-related issues, negotiates repayment and resolves past due balances, records accurate notes, and collaborates with other departments (including Legal) to resolve issues. Performs complex account analysis, identifies root causes, and recommends payment plans and efficiencies. Requires proficiency with Excel (pivot tables, formulas) and MS Office; knowledge of SAP is a plus.
Required Qualifications
- High school diploma or GED
- 3+ years related work experience or training
- Strong negotiation skills
- Excellent business writing and speaking skills
- Superior customer service to both external and internal customers
- Problem solving skills; able to make quick, accurate, decisions on critical matters
- Detail oriented and good organization skills
- Demonstrated analytical skills
- Solid mathematical comprehension: proficiency with spreadsheets and databases, research and organize large volumes of data, basic accounting knowledge, basic understanding of interpreting financials
- Proficient with MS Office including intermediate Excel, Word, and Outlook
- Knowledge of SAP - a plus
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