Customer Account Representative I
$40,976–$53,456 year
On-siteChristiansburg, Virginia, United States
EXPIREDChristiansburg, Virginia, United StatesOn-siteFull Time$40,976–$53,456 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Manage customer order processing including entry, inspection, change processing, calculating, and packaging. Maintain customer-specific websites and reporting while overseeing non-conformance reports to ensure timely closure. Assist the Accounting, Shipping, and Regulatory Compliance departments with invoicing, freight coordination, and return workflows. Handle customer quotes, requests, and critical project notifications to the account owner. Communicate professionally with internal and external stakeholders while ensuring controlled documentation accuracy.
Required Qualifications
- High School diploma or equivalent education
- Minimum of 2 years of related experience
- Knowledge of applications such as CRM, Microsoft Dynamics and Great Plains
- Prior customer service experience
- Ability to oversee and enhance the end-to-end customer experience, ensuring satisfaction while aligning with organizational goals
- Good communication skills to comprehend, follow direction and convey detailed technical data
- Ability to develop and maintain good interpersonal relationships; work collaboratively within a team environment
- Good problem identification and problem resolution skills
- Exhibits questioning attitude and practices self-checking
- Offers are contingent on background check and drug screen (where applicable)
- Applicants must meet eligibility requirements (see DOE 810 Appendix A)
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