Customer Account Representative
$52,000–$56,160 year
On-siteCoral Springs, Florida, United States
Job Summary
Build and maintain strong relationships with assigned customer accounts while preparing accurate quotes, processing orders, and coordinating customer requirements. Serve as the primary liaison between customers and internal Engineering, Production, and Quality teams, proactively communicating order status, delivery updates, and solutions to concerns. Resolve issues quickly through problem-solving and follow-up, and maintain accurate customer records, documentation, and communications. Represent Decimal during customer visits, trade shows, and other industry events while identifying opportunities to improve satisfaction and internal processes.
Required Qualifications
- Excellent communication and relationship-building skills
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced manufacturing environment
- Proficiency with Microsoft Office, particularly Excel
- A proactive, team-first mindset that reflects Decimal's values of Creativity, Sense of Urgency, Integrity, Ownership, and Service Excellence
Desired Qualifications
- Experience in manufacturing, technical customer service, inside sales, account management, or quoting
- Experience with CRM software and AI productivity tools
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