Customer Account Representative
$50,000–$60,000 year
On-siteFairhope, Alabama, United States
Fairhope, Alabama, United StatesOn-siteFull Time$50,000–$60,000 yearStartup
Full TimeStartup
Job Summary
Manage customer accounts by acting as the primary liaison between clients and internal teams, fostering relationships and proactively identifying support opportunities. Review purchase and repair orders, generate quotes and estimates in the Corridor ERP system, and monitor orders from inception to completion. Coordinate customer goods arrival and departure while communicating technical status reports via email, phone, and in person. Travel up to 25% to meet clients and attend industry events, working in an office environment with occasional plant area exposure.
Required Qualifications
- Ability to provide verifications of US citizenship or permanent residency to satisfy ITAR/EAR restrictions
- Ability to travel up to 25%
- Excellent written and verbal communication skills
- Proficiency in using Microsoft products and ERP systems
- Must have intermediate to advanced Microsoft computer skills (Word, Outlook, Excel) and the ability to learn and be proficient in company-specific software
- Must be able to maintain an effective working relationship with, and among co-workers and supervisors
- Must be able to work with little or no supervision and take initiative
- Must be able to use applied knowledge to formulate positive solutions to problem situations
- Must be able to apply common sense
- Must be able to effectively read, write, and communicate in English
- Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs
- Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE
- Must be able to lift and carry up to 25 lbs. regularly and more, with assistance occasionally
- Must be able to see within the normal range of vision with or without corrective lenses
- Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively
- Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed
- Must be at least 18 years old or older and a High School Diploma or GED is required
- Minimum three (3) years of customer service / account management experience is required
- Ability to travel and obtain a valid passport is required
- Must have a valid driver's license and be insurable through the company's insurance carrier
- Must pass a criminal background check and pre-employment drug screen
Desired Qualifications
- Previous experience in an aviation business development / sales environment is preferred
- Bachelor's degree or Associate degree in Business or related field is a plus
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