Customer Account Rep - (FT)
On-siteDallas, Texas, United States
Job Summary
Execute daily customer experience tasks including handling inquiries via phone, email, and chat, processing orders, managing delivery status, and resolving claims. Coordinate communication with customers and associates while maintaining accurate records of interactions and resolutions. Provide basic analysis to solve problems and serve as a resource for other associates. May perform warehouse and inventory tasks. Requires a bachelor's degree or equivalent experience, with 0-2 years of relevant background. Mohawk Industries, Inc. offers competitive compensation, 401k matching, tuition reimbursement, and an inclusive environment for veterans and military families.
Required Qualifications
- Bachelors degree in a related field or equivalent education and/or experience
- 0-2 years relevant experience or equivalent education and/or experience
- Excellent communication, problem solving, and organizational skills
- Able to multitask, prioritize, and manage time effectively
- High level of integrity and discretion in handling sensitive and confidential data
- Proficient using Microsoft Office Suite products
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