Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Make outbound sales calls and respond to inbound inquiries from interested prospects. Follow up with leads and existing customers to drive engagement and retention while listening actively to needs for tailored product recommendations. Resolve service-related concerns using internal systems, accurately document interactions, and manage account updates. Deliver first-call resolution through effective communication and escalate complex issues to appropriate support teams. Adhere to client-specific scripts, policies, and compliance procedures while handling sensitive information with confidentiality. Maintain consistent attendance and punctuality for this full-time, 4x10 shift role in Wichita, KS.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable and punctual
- Strong problem-solving, negotiation, and conflict resolution skills
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask, self-manage, and adapt in a fast-paced environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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