Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Make outbound sales calls and respond to inbound inquiries from interested prospects. Follow up with leads and existing customers to drive engagement and retention. Listen actively to customer needs and provide tailored product recommendations. Resolve service-related concerns using internal systems and cross-functional collaboration. Accurately document customer interactions and manage account updates. Follow client-specific scripts, policies, and compliance procedures. Handle sensitive information with confidentiality and professionalism. Escalate complex issues to the appropriate support teams. Deliver first-call resolution through effective communication and problem-solving. Stay current with program updates through training and team meetings. Maintain consistent attendance and punctuality.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable and punctual
- Strong problem-solving, negotiation, and conflict resolution skills
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask, self-manage, and adapt in a fast-paced environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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