Customer Account Manager, SMB
$120,000–$130,000 year
Hybrid · Larkspur, California, United States
Job Summary
Hybrid Customer Account Manager role leading SMB customer expansion by building relationships, identifying upsell/cross-sell opportunities, and managing forecasts to drive adoption of Shopmonkey’s SaaS products; responsibilities include pipeline development, defining sales strategies, communicating realistic CRM forecasts, and delivering customized solutions to customers, with 2+ years of sales experience, strong communication skills, and willingness to travel 20-30% for onsite client visits.
Required Qualifications
- 2+ years of sales experience, preferably at a technology company, with a track record of top performance
- Experience managing month to month and multi annual contracts with multiple products in use
- Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy
- Aptitude to operate in a highly ambiguous and fast-paced environment
- Demonstrated passion for the startup community and new technology businesses
- Superior verbal and written communication skills with charisma, empathy, humility, and humor
- Thirst for personal growth, team player mentality, and equal willingness to teach and learn
- Willingness to travel 20-30% with onsite visits to clients
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