Customer Account Manager - SMB
$100,000–$125,000 year
Hybrid · Santa Clara, California, United States
Job Summary
Customer Account Manager for SMBs responsible for adoption and renewal motions, ensuring retention and customer satisfaction. You’ll conduct regular check-ins, support renewal conversations, act as a strategic advisor to internal teams, identify basic expansion opportunities, maintain accurate renewal data in CRM, and collaborate with Sales, Product, and Support. Early-career role with guidance from senior team members, focusing on building foundational skills in renewals, relationship management, and account operations.
Required Qualifications
- 1–3 years of experience in a customer-facing role within a SaaS or technology environment (account management, sales development representative, customer success, or sales support)
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