Customer Account Manager
On-siteSalt Lake City, Utah, United States
Job Summary
Conduct client consultations and education on print business processes while acting as the central point of communication for client orders. Manage changes in specifications, schedules, and estimates by reviewing order plans to identify obstacles and resolve production issues. Foster mutually beneficial partnerships by negotiating solutions, managing vendor relationships, and driving clients to utilize standard inputs and tools. Address inquiries and escalate production challenges as necessary to ensure successful project completion. Engage in account evaluations to identify optimization opportunities and participate in cross-departmental projects.
Required Qualifications
- Bachelor's degree preferred
- 3 years' experience in customer service or print environment preferred
- Ability to work independently, multi-task and balance several Client Accounts
- Ability to successfully analyze problems, drawing valid conclusions and make recommendations
- Good prioritization and organization skills
- Strong change management skills
- Proficient with math applications
- Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint
- Excellent written and verbal communication skills
- General knowledge of print industry and processes (preferred)
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