Customer Account Manager
$123,000–$123,000 year
RemoteUnited States
Job Summary
Own the customer's success from onboarding through implementation and adoption as the primary point of contact for your portfolio. Build and execute customer success plans that tie Harness capabilities to business goals, tracking measurable progress against them. Program-manage multi-workstream implementations including roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout. Lead the engagement cadence with weekly status updates, proactive risk management, and clear communication, owning next steps rather than waiting for them. Drive product adoption and customer health by spotting risks early and resolving them with urgency. Run executive business reviews that showcase ROI and open the door to deeper adoption. Maintain clean project and delivery hygiene across your portfolio. This technical, customer-facing role requires a candidate comfortable running a delivery plan and talking CI/CD with a platform engineering team.
Required Qualifications
- 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment
- Harness CI/CD/Platform certification
- strong working knowledge of modern DevOps practices
- Proven track record driving product adoption and customer outcomes in complex, technical environments
- Demonstrated project-management skill leading multi-workstream software implementations
- Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar)
- Strong relationship-building at both executive and technical levels
- sharp analytical and communication skills
- B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience
- Remote within Central Timezone (in the United States)
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