Customer Account Manager, Grocery
On-siteGrand Rapids, Michigan, United States
Job Summary
Collaborate with sales leadership to develop strategic and tactical plans for assigned New England territory and national account customers. Actively participate in the sales team's operational success by implementing fact-based selling techniques, analysis, and reporting using syndicated data sources. Lead annual broker reviews to maintain best representation while driving revenue, profit, and market share goals within established budgets. Build positive relationships with customers, brokers, and headquarters to facilitate forward-thinking partnerships. Manage monthly forecasts, track shipments versus consumption, and analyze promotional activity to determine ROI and recommend efficient sales strategies. Conduct periodic market and store audits to drive improved strategic performance and execute pricing adjustments aligned with company objectives.
Required Qualifications
- Grocery National Account and Broker Management Experience
- Outstanding demonstrated leadership skills
- Excellent strategic capabilities
- Solid conceptual thinking abilities
- Strong results orientated skills
- Excellent business planning/organizational/project management skills with previous business management/development experience
- Solid understanding of the financial impact of sales and managing within an allocated budget
- Strong working knowledge of supply chain principles/processes
- Understanding of the impact of consumer trends and the food industry
- Demonstrated success in developing business opportunities, identifying customer needs and changes in their markets
- Solid interpersonal skills
- Demonstrated success in developing broker and/or customer relationships
- Excellent ability to manage through indirect relationships
- Excellent negotiation and closing skills
- Excellent verbal and written communication/presentation skills
- In-depth working knowledge of fact based selling, category management, consumer goods, and sales & marketing
- Strong analytical/quantitative skills
- Highly skilled at data analysis using Nielsen and/or other technology resources to perform analysis and recommend strategies
- Proficient in the use of Excel, Word, Access, PowerPoint and Outlook computer skills
- Valid driver's license
- Excellent trade relations
- Flexible location! Midwest Major Metro preferred but would look at candidates based anywhere in the Midwest
Desired Qualifications
- Midwest Customer Account Manager responsible for National Account Customers (Meijer, SpartanNash, HyVee, UNFI, etc) and Broker Account Managers for shelf stable product line
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