Customer Account Manager

Customer Account Manager for Bridgeway, a Pittsburgh-based specialty transportation provider, serving as the daily point of contact and liaison for top clients to drive revenue growth and ensure exceptional customer experience. Responsibilities include advocating for clients, expanding existing accounts, understanding industry needs, conducting daily customer calls on shipments, providing timely quotes and upselling services, driving cost-effective transportation solutions, assisting with RFP responses, owning spot and transactional pricing strategy, logging conversations and quotes in the CRM, and monitoring revenue, load count, and gross profit to meet monthly targets. Qualifications focus on 2+ years in third-party logistics, freight brokerage, or transportation account management; strong knowledge of open deck freight (flatbed & hotshots); excellent communication, negotiation, and relationship-building skills; ability to handle multiple priorities in a fast-paced environment; proficiency with CRM and transportation management systems; and a results-driven mindset toward revenue and profitability.