Customer Account Coordinator
On-siteBrampton, Ontario, Canada
Job Summary
Conduct data entry for transaction creation and maintain customer account data by updating profiles and tracking accounts. Validate that all transactions are correct, complete, and accurately entered into the system before invoicing. Communicate customer requests to operations, follow up regularly on account status, and ensure relevant documents regarding received and shipped products are accurate. Run reports as required and manage priorities while working under pressure in a distribution center environment. This bilingual role supports XTL Transport Inc.'s logistics operations with a focus on safety, quality, and positive customer relationships.
Required Qualifications
- Knowledge and mastery of WMS systems (AS400 an asset)
- Experience in a distribution center environment (asset)
- Experience in a similar position
- Bilingual (oral and written)
- Sense of initiative and autonomy
- Ability to communicate with various stakeholders
- Ability to determine the management of priorities
- Ability to work under pressure and handle several files simultaneously
- Ability to be flexible to adapt to changing work priorities
- Be sensitive to the importance of Occupational Health and Safety
- Have a positive and determined attitude
- Team oriented
- CTPAT sensitive position - subject to a criminal record search
Desired Qualifications
- Good communication and explanation skills
- Excellent customer service skills
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