Customer Account Coordinator
On-siteLondon, England, United Kingdom
Job Summary
Process sales orders into SAP within 24 hours, acknowledge forward orders within 48 hours, and confirm delivery dates while maintaining an accurate order book. Monitor orders through dispatch to prevent delays, handle order enquiries and returns/credits within SLAs, and collaborate with Warehouse, Logistics, and Finance teams on bookings and invoicing. Maintain regular communication with key accounts, provide updated delivery schedules, gather service feedback, and prepare accurate reporting for stakeholders. Support continuous quality improvement, attend trade shows and customer visits, and act as an ambassador for Wolverine brands. Fluent in Dutch and English with minimum two years in wholesale customer service.
Required Qualifications
- Minimum 2 years' experience in a branded or wholesale customer service environment
- Strong customer service orientation
- Strong communication skills
- Fluent in Dutch and English both written & verbal
- Proactive, adaptable, and enthusiastic approach
- Strong organisational skills with the ability to prioritise effectively under pressure
- Collaborative team player with a willingness to contribute ideas and improvements
- Strong Excel and general Microsoft Office skills
- Attend trade shows, exhibitions, customer visits, and sales meetings as required
Desired Qualifications
- SAP experience preferred
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