Customer Account Advisor - English C1
On-site · Bogotá, Bogota D.C., Colombia
Job Summary
Customer Account Advisor with C1 English based in Bogota, supporting US customers across chat, email, and phone. The role emphasizes delivering exceptional customer service, handling inquiries, coordinating with internal departments, and escalating as needed. Candidates should demonstrate strong verbal/written communication, meticulous attention to detail, multitasking in a fast-paced environment, compliance with licensing requirements, and advocacy for responsible gaming. The position requires flexibility to engage with customers during peak sporting events, including evenings, some weekends, and holidays, and involves using internal tools to investigate inquiries and improve customer perception of the platform.
Required Qualifications
- C1 English level
- Based in Bogota office
- Experience in customer support channels (chat, email, phone)
- Ability to work evenings/weekends/holidays as needed
- Understanding of policies, procedures and licensing requirements
- Proficiency in multitasking in a fast-paced environment
- Strong communication and listening skills
- Attention to detail
- Proficiency with internal tools and escalation processes
- Commitment to responsible gaming
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