Custody Cash Operations - Vice President
On-siteBrooklyn, New York, United States
Job Summary
Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld. Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance. Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, while fostering an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills.
Required Qualifications
- Demonstrated ability in operations leadership or management within payments
- At least seven years of experience leading high-performing teams to achieve business priorities and objectives
- Proficient in payments operations tools/flow (payment hubs/queues, case management, SWIFT interfaces where relevant, control dashboards, ticketing) and defining enhancement requirements
- Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations
- Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments
- Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders
- Applying a commercial and growth mindset in fast-paced environments
- Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams
- Managing projects, solving problems, and driving continuous improvement initiatives
- Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats
- Ensuring the protection of information and systems
- Proven track record in enhancing customer experience
Desired Qualifications
- Knowledge of ISO or Swift message processing or management
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