Cust Care Rep I-Bilingual (US)

Cust Care Rep I-Bilingual (US) provides customer care for insurance benefits, provider contracts, eligibility and claims via phone and written correspondence. You will use computer systems to retrieve and document information, maintain accurate inquiry outcomes, and collaborate with internal teams to address customer requests in a timely manner. Under supervisory guidance, you will handle routine inquiries, perform basic problem analysis, and maintain positive customer relations while supporting data analysis and issue resolution. Must have a HS diploma or equivalent and prior automated customer service experience; bilingual (English/Spanish) is implied by title, with a focus on strong communication, data/documentation skills, and ability to complete required training and pre-employment testing. Elevance Health emphasizes a hybrid workforce with time onsite at a posted location and compliance with vaccination requirements where applicable.