Curbside Lead
On-siteFraser, Michigan, United States
Job Summary
Engage peers to provide the best possible shopping experience, including an exceptional checkout experience. Communicate with team members to assign daily work tasks, mentor and coach staff to ensure customer service and sales goals are exceeded, and support training new members or cross-training high-potential talent. Work with leadership on department schedule writing to focus on engagement, sales, and profitability. Ensure product freshness by monitoring rotation and dating policies, guide the team in food safety compliance, and lead ordering, receiving, stocking, pricing, and product display. Operate registers, powered equipment, and participate in period-end inventories as needed. Act in Lead capacity in other departments when required.
Required Qualifications
- Passion for customer service with total engagement that conveys approachability to customers and fellow team members
- Initiates interactions with customers and peers
- Excellent verbal and written communication
- Ability to influence others
- Ability to quickly build rapport and gain customer confidence to create repeat business
- Ability to lift, carry, push, pull, bend and twist while handling product
- Experience executing plans
- Positive influence to create a strong team environment
- A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported
Desired Qualifications
- Retail or other customer service experience preferred
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