CTW Workplace Delivery - Nexthink Administrator
On-siteLisbon, Lisbon, Portugal
Job Summary
Administer and maintain the Nexthink platform, including Collector deployment, Portal configuration, and management. Develop and deploy campaigns, remote actions, workflows, checklists, investigations, and dashboards while monitoring digital experience metrics to proactively identify issues. Collaborate with stakeholders to resolve end-user problems using Nexthink data and create custom reports for IT and business teams. Manage user access, roles, and permissions, and coordinate with vendors and internal teams during upgrades, patches, and new feature deployments. Stay current with product developments and community best practices. This role supports SAP's ongoing business operations from the SAP Portugal Office in Lisbon, focusing on enhancing IT operations through proactive issue detection and continuous improvement initiatives based on Nexthink insights.
Required Qualifications
- 5+ years of experience in IT operations, desktop support, or end-user experience platforms
- 2+ years of hands-on Nexthink administration experience
- Strong understanding of Windows OS, endpoint management, and IT service delivery
- Experience creating and managing Nexthink campaigns, workflows, checklists, dashboards, and investigations
- Proficiency in scripting (e.g., PowerShell, javascript, bash) for remote actions and automation
- Excellent analytical, problem-solving, and communication skills
- Experience with ITSM tools (e.g., ServiceNow, Remedy) and endpoint tools (e.g.,Jamf , Intune)
Desired Qualifications
- Nexthink Certified Associate or higher
- Experience integrating Nexthink with monitoring or analytics platforms (e.g., Splunk, Power BI)
- Familiarity with digital experience scoring, employee sentiment analysis, or self-healing automation
- Prior experience in large enterprise environments
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