CT Decarbonization Advisor
$70,000–$70,000 year
HybridHartford, Connecticut, United States
Job Summary
Provide virtual consultations to residential customers considering decarbonization solutions, with a heavy focus on heat pumps. Engage with heat pump contractors, distributors, and manufacturers virtually or in the field to share program information and gather industry insights. Partner with the team to manage shared inboxes, resolve customer and contractor inquiries, and conduct regular reviews of contractor certifications. Collaborate on developing new program tools and resources while staying current with evolving heat pump design and installation standards. This hybrid role reports to the Program Manager and works closely with the Residential and Commercial Decarbonization teams.
Required Qualifications
- Strong technical expertise in residential and small-medium commercial building science and energy efficiency
- A degree in building science, mechanical engineering, sustainability or other related fields
- Industry certifications such as CEM, BPI, LEED, or other related credentials
- Previous experience in and knowledge of building science obtained through work in utility energy efficiency programs, HVAC design or installation, construction, or other related businesses
- Demonstrated aptitude for learning industry jargon and technical content and translating it into clear, concise, digestible information
- Previous experience in an advisory, educational, or customer service role providing advice or assistance to customers
- Familiarity with navigating government or utility incentive programs
- Previous experience working as a contractor or engaging with such contractors
- Ability to travel to locations in CT as needed; travel expected at least weekly
- Effective oral and written communications skills; both 1:1 and in making presentations to groups
Desired Qualifications
- Fluency in Spanish or Portuguese as well as English is a plus
- Demonstrated aptitude in quickly learning and working with software such as Microsoft Office, Salesforce, and energy modeling tools
- Calm, even temperament suited to meeting people with different needs and backgrounds where they are
- Adaptable, flexible, collaborative team player that brings a positive can-do attitude
- A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner
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