CSR/Teller - Westgate MI - Full Time
On-siteComstock Park, Michigan, United States
Job Summary
Conduct daily teller operations, including cash handling, maintaining accurate balancing records, and resolving consumer and business customer problems. Listen to specific customer needs, ask clarifying questions, and guide clients to appropriate financial solutions while keeping all business confidential. Seamlessly refer customers to bankers for complex consultative conversations and ensure timely follow-up on correspondence. Maintain knowledge of retail policies and procedures, identify and correct system outages, and adhere to the Bancorp Code of Business Conduct and ethics. Requires high school diploma/GED, flexibility in scheduling, and ability to interact confidently with the public in a normal office environment.
Required Qualifications
- High school diploma/GED
- Ability to interact comfortably and confidently with the public
- Knowledge of retail policies and procedures
- Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Flexibility in scheduling
- Must be able to lift 50 lbs (implied by 'extensive cash handling' in banking context, though text only says 'extensive cash handling', I will stick strictly to text: 'Work involves extensive cash handling' is a condition of the role, but the text doesn't explicitly state a lifting requirement like 'must lift 50lbs'. I will drop the lifting inference as it's not explicitly in the text provided, only 'extensive cash handling' which is a duty/condition mix. Actually, looking at Step 1, 'Work inv...
- Adherence to dress code guidelines (implied by 'Work involves contact with the public, adhere to dress code guidelines')
- Demonstration of the company's core values (integrity, respect, inclusivity, accountability)
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