CSR/Teller - Southside (Holland MI) - Part Time
On-siteHolland, Michigan, United States
Job Summary
Provide excellent customer care for daily transactions, inquiries, and problem resolution while maintaining a professional image and confidential business records. Perform daily office responsibilities to maintain efficient operations, including balancing records, identifying outages, and correcting errors. Handle consumer and business customer problems with professionalism, directing complex issues to leadership as necessary. Consistently meet or exceed sales referral targets by initiating conversations to uncover customer needs and referring them to appropriate business partners. Monitor referral tools and dashboards to ensure proper disposition of all referrals. Requires extensive cash handling, advanced math skills, and the ability to interact comfortably with the public. No supervisory responsibilities.
Required Qualifications
- High school diploma/GED
- Ability to perform advanced math functions
- Ability to present a professional image
- Ability to interact comfortably and confidently with the public
- Ability to demonstrate the initiative to initiate dialogue
- Ability to properly read and write well enough to communicate in both oral and written form
- Knowledge of retail policies and procedures
- Ability to take initiative and utilize sound judgment in decision-making
- Ability to demonstrate diplomacy and tact in problem resolution
- Ability to interact well, and in a positive manner, with co-workers and management
- Flexibility in scheduling
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