CSR/Teller - Lely/Naples FL - Part-Time
On-siteNaples, Florida, United States
Job Summary
Listen to customer needs, ask clarifying questions, and guide clients to appropriate banking solutions while maintaining confidentiality. Handle consumer and business customer problems professionally, directing complex issues to leadership as necessary. Perform daily office responsibilities with the platform team to maintain efficient operations, including balancing records and correcting outages. Identify customer needs during interactions to refer them to bankers for consultative conversations and track referrals using appropriate tools. Maintain up-to-date knowledge of retail policies and financial center procedures while adhering to the Bancorp Code of Business Conduct. This part-time role requires flexibility in scheduling and extensive cash handling in a normal office environment.
Required Qualifications
- High school diploma/GED
- Ability to interact comfortably and confidently with the public
- Knowledge of retail policies and procedures
- Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Flexibility in scheduling
- Ability to adhere to dress code guidelines
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