CSR
On-sitePort Huron, Michigan, United States
Job Summary
Partner with sales managers to establish long-term customer relationships and ensure rapid response to inquiries. Enter accurate customer information, including addresses, contact details, sales orders, parts specs, and packaging data. Troubleshoot problems, rectify complaints, and discuss material and processing requirements to advise on potential issues like material shortages. Identify available materials, monitor open order status, and collaborate with shipping and production schedulers to maintain on-time delivery and expedite unusual requests. Prepare customer reports and keep management informed of all inquiries.
Required Qualifications
- Associate's degree (A. A.) or equivalent from a two-year college or technical school
- six months to one year related experience and/or training
- equivalent combination of education and experience
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