CSR INSIDE SALES 1
On-sitePortland, Oregon, United States
Job Summary
Conduct outbound calls, manage face-to-face interactions, and handle email inquiries to sell products and services while resolving customer needs. Execute sales functions including order processing, quote generation, and delivery coordination to ensure accurate information entry. Educate customers on HVAC product features, monitor shipment schedules, and assist with warranties and returns. Collaborate with management to drive territory coverage and maintain positive dealer relationships. Maintain records, prepare sales reports, and reach out periodically to determine customer satisfaction. Expand knowledge of HVAC industry trends and support ongoing business needs.
Required Qualifications
- 1 – 3 years of progressive sales experience
- High School diploma or GED equivalent
- some colleges preferred
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Qualified applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Knowledge of HVAC equipment/products is preferred
- General Microsoft Office skills (Outlook, Excel, Word)
- working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective verbal skills – must be able to explain fairly technical parts of information clearly
- Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- High level of attention to detail and accuracy
- Ability to establish positive working relationships with internal and external customers and employees
- Ability to use good judgment and strong work ethics and integrity on the job
- Ability to understand and follow procedures, work instructions, and company policies
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