CSR - Hospitality Account (Davao Onsite)
On-siteDavao, Davao Region, Philippines
Job Summary
Identify necessary tasks to update reservation details across different platforms in a timely manner, evaluating membership applications to ensure they met company criteria. Take required actions based on workflow automations and record all internal steps accurately. Maintain precise records of membership statuses and applicant details while handling information with confidentiality and compliance with data protection regulations. This onsite role in Davao requires close attention to detail, strong time management, and adaptability to shifting schedules. Candidates must possess excellent English communication skills and critical thinking abilities focused on issue resolution and customer satisfaction.
Required Qualifications
- Able to start immediately
- Excellent English communication skills
- Willing to work on shifting schedules
- Willing to work onsite
- Keen to detail
- Strong time management
- Adaptability and accountability
- Has critical thinking skills with a focus on issue resolution and customer satisfaction
- Knowledge of customer service practices and principles
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- Ability to handle stressful situations appropriately
Desired Qualifications
- Prior BPO experience (preferred but not required)
- Computer Literate (Mac OS) - preferred
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