CSR (Glass)
On-site · Madison, Wisconsin, United States
Madison, Wisconsin, United StatesOn-siteFull TimeEntry LevelNot SpecifiedLarge
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Large
Job Summary
As a Customer Service Representative at Glass America, you will handle customer inquiries in person and over the phone, schedule appointments, maintain communication with technicians, and assist with sales information, all while working in a supportive environment dedicated to your career advancement.
Required Qualifications
- Ability to maintain regular communication with Auto Glass Technicians
- Follow step by step process for providing quotes
- Ability to work some Saturdays and overtime as necessary
- Must complete background check/MVR and drug screening
Desired Qualifications
- Work experience demonstrating organization and handling high volume calls and emails
- Comfortable in a customer-facing role
- Reliable and dependable
- Positive demeanor
- High aptitude for technology
- Strong typing and data entry skills
- Process driven
- General knowledge of automobile functions and systems
- Auto Parts and/or Dispatcher experience is highly desirable
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