CSR
On-site · Freehold, New Jersey, United States
Job Summary
Customer Service Representative at Dwyer Services in Freehold, NJ, responsible for handling incoming calls, resolving customer inquiries, scheduling service and sales appointments, and providing support to technicians and service teams. Requires strong communication, empathy, problem-solving, and organizational skills; familiarity with CRM software and Microsoft Office; knowledge of HVAC/plumbing/electrical terminology is a plus. The role emphasizes accurate record-keeping, collaboration across departments, handling escalations professionally, and contributing to high-quality customer experiences. Beneficial attributes include a positive attitude, ability to multitask in a fast-paced environment, and commitment to delivering exceptional service; HS diploma or equivalent required.
Required Qualifications
- Previous experience in customer service
- Excellent communication skills, verbal and written
- Strong problem-solving abilities
- Outstanding organizational and multitasking abilities
- Proficient computer skills including CRM
- Familiarity with HVAC, plumbing, or electrical terminology (asset)
- Ability to work collaboratively in a team
- High school diploma or equivalent
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