CSR - Danville Family Vet
On-siteDanville, Virginia, United States
Job Summary
Greet clients and patients warmly, completing check-ins and check-outs while serving as a liaison to communicate real-time patient status. Manage client communications via phone, email, and mail, including follow-ups and thank-you messages, and schedule, confirm, and forward appointments while triaging patients based on urgency. Maintain accurate patient records, request prior records, and ensure charges are captured; fill prescriptions accurately and provide instructions. Handle sensitive situations with tact, assist with over-the-counter product sales, and maintain a clean, organized hospital environment. Perform opening, closing, and weekend duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open
- Ability to lift and carry up to 50 pounds
- Ability to safely handle animals up to 130 pounds
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday
- Professional, neat appearance consistent with hospital standards
- Accurate data entry and record-keeping skills
- Able to perform basic math for cash handling, billing, and appointment management
- Manual dexterity required for typing, filing, and handling patients or supplies
- Strong written and verbal communication skills
- Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations
Desired Qualifications
- Previous experience working with animals
- Veterinary or animal care background
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.