CSR

Convert incoming customer calls into booked service appointments while delivering scripts with an authentic cadence. Respond to customer requests, resolving issues and promoting the brand by establishing rapport and encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Maintain and update the customer database with complete and accurate information while adhering to the company's plan for resolving complaints quickly and favorably. This role supports profitable revenue growth within a dynamic, goal-driven team at ABC Company.