CSR, Business Support
On-siteRegina, Saskatchewan, Canada
Job Summary
Act as the primary contact for internal and external customers, managing account and billing inquiries, complaints, outage notifications, and new service requests. Provide front-line service regarding corporate services, rates, regulations, and policies for telephone and in-person inquiries while receiving, investigating, and responding to customer issues. Handle payments, issue refunds, prepare invoices, and initiate contact for production and collection of payments. Determine customer needs through precise questioning, maintain departmental systems and records, and distribute internal and external communications. Assist with departmental training development and perform general accounting and financial functions as required.
Required Qualifications
- Bachelor's Degree, Diploma, Certificate or Program in Business Administration, or equivalent
- Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
- Ability to cooperate and deal tactfully with other staff and the public
- Aptitude for accuracy and detail
- Ability to implement and make sound decisions
- Ability to use standard corporate software applications (Microsoft, SAP, etc.)
- Ability to provide extraordinary customer service for all internal and external customers
- Ability to work independently or as part of a team
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