CSR
On-siteSan Antonio, Texas, United States
Job Summary
Handle customer interactions and general inquiries in person and over the phone while maintaining a sense of urgency when scheduling appointments. Coordinate with Auto Glass Technicians in the field, utilize software to enter sales information, and update customer records to ensure accuracy. Follow step-by-step processes to provide quotes for installation and repair services, then complete work orders and maintain a clean, organized store environment. Support inventory checks, part deliveries, and job confirmations as needed. Work closely with technicians, market leadership, and Inside Sales teams to help meet shop production goals and budgetary objectives.
Required Qualifications
- 1–3 years of retail, auto service, call center, or customer-facing experience
- Ability to manage multiple priorities in a fast-moving environment
- Experience using dashboards, performance tools, and CRM systems
- Ability to multitask between walk-in customers, phone calls, and technician support
- Use performance insights and data to coach, recognize wins, and improve results
- Strong communication and listening skills
- Ability to stand and move around the store for extended periods
- A professional appearance and willingness to wear provided PPE
Desired Qualifications
- 1–3 years of sales, retail, auto service, call center, or customer-facing experience
- High school diploma or GED
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