CSR 1
On-site · Livonia, Michigan, United States
Job Summary
The CSR 1 handles customer inquiries via telephone, IVR, or web portal, documents interactions and transactions, follows standard operating procedures, resolves inquiries and routes unresolved grievances to designated departments, and communicates with a supervisor about potential needs or concerns. The role requires accurate data entry, and emphasizes regular and timely attendance. A High School diploma or equivalent is required, with Associates degree preferred. Proficiency in Microsoft Office products is expected. This role is based in Livonia, MI and is described as Regular Full-Time.
Required Qualifications
- High School diploma or equivalent is required
- Associates degree preferred
- Professional experience using Microsoft Office products
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