CSE Engineer
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Provide advanced product information, respond to basic customer questions, and process custom orders with ambiguous delivery expectations. Resolve basic issue escalations, manage customer relationships through calls and in-person meetings, and conduct interviews to clarify complex requirements. Enter contact data into the CRM system, schedule follow-ups, and encourage renewals. Adhere to organizational policies and regulatory codes, obtaining supervisor authorization for exceptions. Develop personal capabilities through training, coaching, and ongoing education on technology and industry best practices.
Required Qualifications
- Post-Secondary Non-Tertiary Education
- Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
- Very limited Managerial Experience (0 to 3 months)
Desired Qualifications
- Customer-Focused Approach
- Leverages Digital Communications with Customers
- Masters Service Conversations
- Navigates Customer Challenges
- Strengthens Customer Connections
- Builds Customer Loyalty
- In-Depth Questioning
- Initiates Compelling Sales Conversations
- Service Into Sales
- Builds Rapport
- Knows the Buying Influences
- Manages Buyer Indifference
- Understands Issues/Motivations
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