CSAM - Customer Success Account Manager
HybridMontréal, Quebec, Canada
Job Summary
Lead end-to-end customer success strategies for enterprise accounts in the luxury and beauty retail sector, building tailored plans that tie Booxi's solutions to client business goals. Engage senior stakeholders to drive adoption, orchestrate onboarding experiences, and remove barriers through cross-functional collaboration. Operate with rigor by monitoring account health, forecasting consumption, and leading quarterly business reviews to prioritize high-impact activities. Navigate high-stakes crises with confidence, coordinating structured responses to restore customer stability. Serve as a trusted advisor to global clients across 103 countries, ensuring long-term value realization and sustained growth.
Required Qualifications
- 5+ years in Enterprise Customer Success, Customer Service, or Account Management
- Fluent in both French and English
- Strong executive presence
- Value storytelling skills
- Data-driven approach to measuring success
- Retention metrics knowledge
- Expansion metrics knowledge
- Adoption metrics knowledge
Desired Qualifications
- A deep understanding of the Luxury or Beauty retail landscape
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