CSA

Customer Care Consultant in Melbourne onsite role within healthcare support. Responsibilities include handling inbound calls in a high-volume, structured contact centre with empathy and professionalism, providing accurate information on healthcare-related enquiries, supporting customers facing sensitive or challenging personal situations, navigating multiple systems and digital tools, maintaining confidentiality, and working within set shifts. The role requires emotional maturity, resilience, a solutions-focused mindset, and the ability to work both independently at the office and collaboratively within a team. Availability within the operating window (rostered hours Mon-Fri, 8:00am–8:30pm) is required. Skills emphasized: patient and empathetic communication, strong verbal and written communication, tech-savviness, adaptability to new processes, and a customer-first approach. What we offer includes a competitive salary and benefits, Melbourne CBD office, professional development, and clear career progression. Apply to join FirstSource Solutions Australia in our Melbourne CBD contact centre.