CS Representative (Bilingual English & Spanish)
$39,104–$39,104 year
RemoteUnited States
United StatesRemoteFull Time$39,104–$39,104 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer telephone inquiries and promote the organization's products and services in English and Spanish. Research and resolve customer concerns and complaints to ensure retention and satisfaction. Provide accurate, valid, and complete information by utilizing the right tools while meeting personal and team accuracy, call targets, and call handling quotas. Escalate issues to supervisors as required and act as a customer advocate. Recommend process and product improvements and feedback. Actively participate in team meetings, coaching sessions, and one-on-ones. Perform other duties as assigned.
Required Qualifications
- Bilingual and clear written and verbal communication in English and Spanish
- High School diploma or equivalent education
- Minimum of one (1) year of customer service experience
- Ability to ensure compliance with company policies and applicable federal and state regulations
- Ability to maintain confidential information and knowledge of confidential matters
- Maintains professional integrity at all times
- Ability to work on a team and as an individual contributor
- Must be personable and approachable, demonstrate professionalism and active listening skills at all times
- Must be able to work effectively and efficiently in a fast-paced environment including stressful situations
- Expert prioritization skills
- Motivated to excel, competitive in nature and does not confuse 'efforts' with 'results'
- Demonstrates and maintains flexibility and adapts to changes within industry and company
- Must be able to work effectively and efficiently in a fast-paced environment including stressful situations
- Ability to change course easily – knows when to be patient and when to push while working in the 'gray'
- Self-starter, self-motivator, detail-oriented, highly organized
- Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills
- Individual must be open to learn about and understand 'niche' industry
Desired Qualifications
- Experience in Microsoft Office Suite preferred
- Knowledgeable in technology
- Knowledgeable in horse-racing
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