CS Enablement Manager (d/f/m)
$50,000–$100,000 year
HybridBerlin, State of Berlin, Germany
Job Summary
Develop and run enablement initiatives that make Customer Success Growth and Care teams measurably better at driving renewals and expansion. Build structures and AI-assisted workflows for knowledge management, meeting formats, and initiative alignment across the GTM org. Own onboarding for new CS hires using structured, AI-supported learning paths to cut ramp time. Get deep into the Leapsome product to coach team members on real client calls, from call prep to feedback. Facilitate regular workshops and trainings to ensure learnings show up in day-to-day customer work. Maintain career development guidelines, skill frameworks, and organizational design across all CS levels. Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities. This 1-year limited contract role is based in Berlin with hybrid hours (2 days in-office).
Required Qualifications
- 5+ years in enablement, L&D, CS, Sales, or a mix
- Hands-on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation
- Strong end-to-end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway
- Fluent written and verbal English
- German is a plus
Desired Qualifications
- Bonus points for HR tech or HR field experience
- A solid grasp of the SaaS CS lifecycle
- Account management and sales skills of your own
- Bonus points for HR tech or HR field experience
- A solid grasp of the SaaS CS lifecycle
- Account management and sales skills of your own
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